1. We will accept items returned within 30 days from the date of receipt.

   2. We will charge 15% restocking fee, less shipping fee.

   3. No refund allowed after the 30 days. Only repair or replacement is acceptable

       from the date of purchase .

   4. Shipping and handling (S&H) charges are not refundable.

   5. We are not responsible for any shipping charges of merchandise being returned

       to us.

   6. We will charge Reshipping fee , If it is not defective one.

   7. Return Condition: All returns must include original factory box, original factory

       packaging (foam, plastic, wrappings, etc.) all instruction menu, parts and

       paperwork .Also enclose a brief letter of explanation of returned ,state your

       requests for either a refund or exchange and RMA#. We will not accept a return

       if packaging is not in its original condition.

   8. Returned merchandise which is lost or damaged in transit is not Lockchoice.com

       responsibility, but rather the carrier's. It is the buyer's responsibility to file claims

       with the carrier. 

   9. All of the back orders will be charged 30% of total payment as deposit. Balance

       will be charged after shipping. Deposit is not refundable.

   10. All of free shipping items are not available to ship to Canada, APO, AE and

       FPO, Hawaii, Alaska and international addresses .

   11. All Locks have at least one year warranty

 Return procedure:

    E-Mail us at info@lockchoice.com for a Return Merchandise Authorization

   Number, and in it describe briefly the reasons of your return. You must receive a

   (RMA#) before you return any goods to us, the RMA# must appear on your

   return packing label and on the outside of the box, Merchandise without a (RMA#)

   will be refused. RMA# are valid for (10) days from date of issuance.

Privacy Policy:

When you decide to place an order, you are asked to complete an order form.

   This form requires your name, billing and shipping address, credit card number and

   expiration date. You should also include other information such as your telephone

   number to make it easy to contact you regarding your order if necessary. We use

   this information to make your shopping experience as hassle-free and pleasant as

   possible. We do not share this information with any third party. Worried about

   sending your credit card information over the web? Don't be. Our commitment

   to our customers includes your right to privacy. All of customers' information are

   strictly confidential. Lockchoice.com does not sell, rent, or trade any customers'

   information to any third party. Orders placed on our site are encrypted using SSL

   technology and are completely secured. When SSL is implemented on both the

   client and server, information sent via the Internet can be trusted to arrive securely,

   with all information held private to our server. Only customers using browsers that

   support SSL can complete their orders online using secure transactions.